Return & Refund Policy
At Estrelinha Lue, we want you to be happy with your purchase. If you are not completely satisfied, eligible items may be returned in accordance with the policy below.
30-Day Returns
We accept returns of eligible items within 30 days of delivery.
To be eligible for a return, the item must be:
- Unworn, unused, and unwashed
- In its original condition
- Free from stains, odors, makeup, or signs of wear
- Returned with all original tags and packaging
- Accompanied by proof of purchase
Items that do not meet these requirements may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return, including:
- Earrings and other hygiene-sensitive jewelry
- Undergarments and intimate apparel
- Swimwear if the hygiene seal has been removed
- Personalized or customized products
- Gift cards
- Items marked Final Sale
Sale items that are not specifically marked Final Sale may be eligible for return unless otherwise stated on the product page.
How to Request a Return
Before sending an item back, please contact Estrelinha Lue through our Contact Us page with your order number and the reason for your return.
Please do not send a return until you have received return instructions.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to an error by Estrelinha Lue.
We recommend using a trackable shipping service when returning merchandise.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order number and photos of the item.
We will review the issue and work with you to provide an appropriate solution.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or credit card provider to process and post the refund to your account.
Exchanges
If you need a different size, color, or item, please contact us to determine whether an exchange is available.
Availability of replacement items cannot be guaranteed.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
Contact Us
If you have questions about a return, refund, exchange, or damaged item, please contact Estrelinha Lue through our Contact Us page.